1. Contest Cancellation by Users

• Pre-Contest Cancellation: If you decide to cancel your participation in a contest before it begins, you may do so within the time frame specified on the contest details page. Upon successful cancellation, any entry fees paid will be credited back to your MonkeyFantasyCricket account balance.
• Post-Contest Start: Cancellations are not permitted once a contest has started. Entry fees become non-refundable as contest results depend on the real-life performance of players.

2. Contest Cancellation by MonkeyFantasyCricket

• Insufficient Participants: If the required minimum number of participants is not met, MonkeyFantasyCricket reserves the right to cancel the contest. In such cases, all entry fees will be fully refunded to the participants' account balances.
• Technical Issues: If technical problems, server issues, or other unforeseen circumstances disrupt the contest and prevent it from proceeding fairly, MonkeyFantasyCricket may cancel the contest. All entry fees will be refunded, and users will be promptly notified.
• Violation of Rules: If a contest is canceled due to a breach of our Fair Play Policy or other violations by participants, refunds may not be provided to those involved in the violation.

3. Refund Policy

• Eligible Refunds: Refunds are generally provided under the following circumstances:
  • Cancellation of a contest by MonkeyFantasyCricket.
  • User-requested cancellation prior to the contest's start.
  • Billing or payment processing errors.
• Refund Method: Refunds will be added to your MonkeyFantasyCricket account balance. This balance can be used for future contest entries or withdrawn by following our standard withdrawal procedure.
• Non-Refundable Situations: Refunds are not provided in the following cases:
  • Disqualification of a user from a contest due to rule breaches.
  • Gameplay losses resulting from player performance.
  • Requests submitted after the contest has begun or concluded.

4. Withdrawal of Account Balance

• Withdrawal Requests: You can request a withdrawal of your account balance at any time, provided it meets the minimum withdrawal amount specified on our platform. Withdrawals will be transferred to the payment method linked to your account.
• Processing Time: Withdrawal requests are usually processed within 3-5 business days. However, the exact processing time may vary based on your payment provider.
• Withdrawal Fees: MonkeyFantasyCricket may apply a small processing fee for withdrawals. Any applicable fees will be transparently displayed during the withdrawal process.

5. How to Request a Refund or Cancellation

• Contact Support: If you need to cancel a contest entry or request a refund, please reach out to our support team at [email protected]. Provide your account details, contest information, and the reason for your request.
• Review Process: Our team will review your request and respond within 24-48 hours. Additional information may be requested to process your refund or cancellation efficiently.

6. Changes to the Cancellation & Refund Policy

MonkeyFantasyCricket may update or change this Cancellation & Refund Policy at any time. All updates will be published on this page, and it is your responsibility to review the policy regularly. By continuing to use our platform after any changes, you agree to the updated policy.

7. Contact Us

If you have any questions or concerns about this Cancellation & Refund Policy, please contact us at [email protected].